Exchanges |
Returns |
Refunds |
Delivery |
Åland |
Store pickup |
Uncollected parcels |
Complaints |
Contact
Exchanges and returns
How to make a return
Returns must always be registered in our return portal before they are sent back. This helps us identify and track your return, so that it reaches the right warehouse and can be processed as quickly as possible.
Log in under "My account " with the same email address you used when you placed your order. If you don't have an account yet, you need to register first. The order is already linked to the email address you used at purchase.
Follow the instructions shown when you open the order in the portal.
Returning more than one order?
You can return several orders in a single parcel:
Pack all the shoes or products you want to return in the same box.
Attach one of the return labels to the parcel. You don't need to use the others.
Send the parcel as usual.
We'll receive and process all your returns at once.
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Free exchange in Finland, Sweden and Denmark
Customers in Finland, Sweden and Denmark can make a free exchange for another size or colour of the same model .
This means that if you receive a shoe that is too big or too small, or you would like a different colour, you can easily exchange it in our return portal without having to make a separate return and a new order.
Each paid order includes one (1) free exchange .
To make an exchange or return:
Log in under "My account " with the same email address you used when you placed your order. If you don't have an account yet, you need to register first. The order is already linked to the email address you used at purchase. Select the product you wish to exchange and register your exchange for a different size or color of the same model. If you want a completely different model, it will be treated as a new order and a new order must be placed.
We will send the new shoe as soon as possible after you have registered your exchange in the portal.
Please note that a free exchange can only be registered once per paid order. This means you cannot exchange the replacement product that is sent to you.
Exchanges from other countries
We do not yet offer free exchanges from countries other than Finland, Sweden and Denmark.
If you would like a different product, size or colour, you can return the item according to our return instructions and place a new order in our web shop. The return is refunded once it has been processed.
Returns
You have a 14-day right of return from the day you received or collected your parcel.
We aim to process returns within about one week of receiving them . The refund is made when the return is processed.
Handling fee: A return costs more than just the return shipping
A return involves costs for both transport and handling – including receiving, inspecting and restoring the product so that it can be sold again.
The handling fee therefore only covers part of the actual cost of a return. We cover the rest ourselves.
At the same time, we want to reduce unnecessary transport, for the sake of both the environment and your wallet. That is why we recommend that you always measure your feet and check the size chart on the product page before ordering .
Our size charts are based on the actual measurements of the shoes and may differ between models and brands.
If the size still isn't right, we offer customers in Finland, Sweden and Denmark a free exchange for another size or colour of the same model, once per paid order, as mentioned above.
Handling fee for returns
Sweden: SEK 54Denmark: DKK 39Finland: €4.90Norway: €4.90Other EU countries: €7.90 per return
The handling fee is deducted from the amount refunded for the returned items.
Norway, Switzerland, the USA and the United Kingdom: The customer arranges and pays for the return shipping.
Widetoes Ab Oy
Orders@widetoes.com
For us to be able to approve your return
The return must be made within 14 days of receiving or collecting the parcel.
The product must be in new condition and resellable.
All tags and the product's original packaging/shoebox must be intact.
Shoes may only be tried on indoors and must not have been used outdoors. Use on grass, gravel or during walks in the forest counts as outdoor use.
Opened packages of accessories such as insoles, socks, shoelaces, toe separators and shoe care products cannot be returned.
Always use outer packaging when returning shoes. Do not tape or write directly on the original shoebox.
NOTE! If you tape or write directly on the original shoebox, a fee of €5.90 / SEK 59 will be charged.
If you return several products, they must be sent back at the same time and in the same parcel , even if the products originally arrived in several separate deliveries.
Refunds
We aim to process your return within about one week after it reaches us .
Once the return has been processed, the amount is refunded via the same payment method used for the purchase. Any handling fee is deducted from the refund.
If you paid with Stripe or Paytrail, for example by card or online banking, it may take 5–10 business days for the money to appear in your account after the refund has been made.
Your order and delivery
Your new favourite shoes are shipped with Bring, Posti, Matkahuolto, DHL, GLS or UPS.
They normally arrive within 1–7 business days , unless otherwise stated. You will receive an email and/or text message with tracking information so that you can follow your parcel's journey.
Shipping is added at checkout and costs from EUR 3.90 or SEK 59 .
Warehouses in both Finland and Sweden
We have warehouses in both Finland and Sweden. We always try to ship to Swedish customers from Sweden and to Finnish customers from Finland.
Sometimes the product you ordered is only available in the other warehouse. In that case we ship it from there instead, so that you can get your shoes as quickly as possible.
Orders shipped between Finland and Sweden are usually delivered within about a week. Tracking is usually only updated once the parcel has arrived in the destination country.
If you order several products, your order may be split and shipped from both warehouses. In that case two shipping fees may apply, as the parcels are sent from different countries. This is always shown at checkout before you pay.
Our Finnish warehouse is located in the same premises as our store. This means that shoes may have been tried on in the store, but they have not been worn .
Pickup point and carrier
You choose your pickup point at checkout.
The carriers, for example Posti, Matkahuolto, Bring, GLS and DHL, reserve the right to move the parcel to another pickup point if the chosen one is full, the parcel is too large, or for other logistical reasons.
Åland
Can I order VAT-free to Åland?
Yes. You can order VAT-free to Åland.
Click "Language / Currency" and select Åland as your country. Prices will then be shown without VAT.
Please note that Åland must be selected as the country when the order is placed for prices to be shown without VAT. If Åland was not selected at purchase, we unfortunately cannot adjust or refund the VAT afterwards.
Orders placed VAT-free to Åland cannot be collected from our physical store in Jakobstad, but must be delivered to Åland.
Store pickup
Would you like to collect your order from our store in Jakobstad? Select "Pick up in store" at checkout.
Please note that orders with "Pick up in store" are not shipped, but will be waiting for you in the store.
Uncollected parcels
If a parcel is not collected and is therefore returned to us, the standard return handling fee will be charged. This fee will be deducted from the refund amount.
Complaints
If there is a fault with a product, please contact Widetoes Oy Ab in writing within a reasonable time after discovering the fault.
You can find the link to our complaint form at the bottom of the website.
If you have received the wrong product , you don't need to file a complaint. Instead, email orders@widetoes.com
Contact
Questions about your order: orders@widetoes.com
Other questions: info@widetoes.com
Phone: +358 40 7168803
Thank you for letting us take care of your feet!
/ The Widetoes team
